FAQ / RTP
FAQ
General Questions
Please refer to the following frequently asked questions, but if you need additional assistance please reach out!
A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems.
Small and medium-sized businesses (SMBs), nonprofits and government agencies hire MSPs to perform a defined set of day-to-day management services. These services may include network and infrastructure management, security and monitoring.
We accept checks, ACH, and all major credit cards via Stripe/Square.
We can process via digital methods such as:
- Venmo
- Paypal
- Cryptocurrency
Contact Us
info@redwolfnetworks.com
RTP
Recommended Technology Platform
At Red Wolf Networks, we have worked diligently to create what we call our “Recommended Technology Platform”. We know that using products across this platform will give you a great platform to operate your business from. It’s the culmination of years of experience with multiple vendor solutions, resulting in this curated list of best of the best.
Our engineers are trained in and keep up to date with technology across this core set of products to make sure that we can quickly, efficiently and expertly assist you with working with those products.
We also maintain a strong network of contract engineers that we can call on for specific expertise in high level or advanced customization of these core services.
- BitDefender Gravity Zone
- DNS Filter DNS Security
- CrowdStrike Threat & Breach Monitoring
- Ubiquiti UNMS
- Red Wolf Networks Managed Backup (AWS/Azure/Wasabi)
- Red Wolf Networks Managed Platform
- Broadvoice VoIP Phones
- Logitech Keyboards/Mice/Webcams
- APC Uninterruptible Power Systems
- Hideaway Cable Management Systems
- Shielded Cables & Peripherals
- Minimum Spec: Core i3+/AMD Ryzen 3, 8GB RAM+, 256 SSD+, Windows 10/11 Pro+
- Dell, HP, Carbon Workstations
- Dell, HP, Microsoft, Framework Laptops
- Apple Workstations, Laptops, & Tablets
- 3+ Year Minimum Warranty
- Microsoft Office365
- VMware vSphere
- RackSpace Hosting
- Wasabi Storage
- Axion Net Monitor
- Amazon Web Services
- Google Cloud Platform
- Backblaze B2
- Microsoft Windows 10/11 Pro & Enterprise
- Mac OS X Sierra, High Sierra, Mojave, Big Sur
- Microsoft Office 2016 & Above
- Microsoft Office 365 & Microsoft Products
- Intuit Quickbooks Offline & Cloud
- Sage Peachtree, Timberline, MAS 90
- Line of Business App Support Contracts Required
- Dell EMC, PowerEdge, PowerVault
- Dell Enterprise Networking
- HP Enterprise Networking
- Ubiquiti UniFi & EdgeMAX
- Microsoft Server Platforms (SQL, Exchange, Server)
- Virtualization – VMware (ESXi, vSphere)
- Virtualization – Microsoft Hyper-V
- Virtualization – XenServer
- Linux (CentOS, Ubuntu, RedHat)
- 5+ Year Minimum Warranty
